These policies apply to bookings made with LuxeStay Hotel. Please review them before completing your reservation. Policies may vary slightly depending on the selected LuxeStay Hotel branch/property, room type, rate plan, or promotion.

Reservation Policy:

• All reservations are subject to room availability at the selected LuxeStay Hotel branch/property.
• Guests must provide accurate contact details when making a booking.
• A booking is only confirmed once the required payment has been successfully received and verified.
• Changes to reservations are subject to availability and may attract additional charges.

Check-in and Check-out Times:

• Check-in time: 14:00
• Check-out time: 10:00
• Early check-in and late check-out requests are subject to availability and may incur additional charges.
• Guests must present a valid ID, passport, or approved identification document at check-in.

Payment Policy:

• Online payments are processed securely through PayFast or other approved payment methods available on the website.
• The required booking amount must be paid before the booking can be confirmed.
• Additional charges such as extra guests, extra services, damages, or special requests may be payable separately.
• A security deposit may be required upon arrival, depending on the selected branch/property or room type.

Cancellation and No-show Policy:

• Free cancellation may be allowed up to 48 hours before arrival for standard bookings, unless stated otherwise.
• Cancellations made within 24 hours of arrival may incur a cancellation fee equal to one night's stay.
• Non-refundable bookings, promotions, or special rates cannot be cancelled or refunded.
• No-shows may be charged the full booking amount or the applicable cancellation fee.

Children and Extra Guest Policy:

• Children are welcome, but room occupancy limits must be followed.
• Extra guests, extra beds, or additional services are subject to availability and may attract extra charges.
• Guests must confirm the correct number of adults and children before completing a booking.

Pet Policy:

• Pets are not allowed unless the selected branch/property specifically offers pet-friendly accommodation.
• Where pets are allowed, prior arrangement with LuxeStay Hotel is required.
• Additional cleaning fees or pet-related charges may apply.
• Guests are responsible for any damage caused by their pets.

Smoking Policy:

• LuxeStay Hotel is smoke-free inside guest rooms and indoor public areas.
• Smoking is only allowed in designated smoking areas, where available.
• Guests may be charged a cleaning fee if smoking occurs in non-smoking areas.

Guest Conduct Policy:

• Guests are expected to respect hotel staff, other guests, hotel property, and branch/property rules.
• Noise, disruptive behaviour, illegal activity, or damage to property may result in removal from the premises without refund.
• Guests are responsible for any loss, damage, or additional costs caused during their stay.

Privacy Policy:

• LuxeStay Hotel respects guest privacy and handles personal information with care.
• Information collected during booking and check-in is used for reservation management, payment processing, guest communication, and service delivery.
• Payment details are handled securely through approved third-party payment providers and are not stored directly by LuxeStay Hotel.

Accessibility Policy:

• LuxeStay Hotel aims to provide a comfortable experience for all guests.
• Guests with accessibility needs should contact the hotel before booking to confirm available facilities at the selected branch/property.

Branch and Property Policy:

• LuxeStay Hotel operates as one hotel brand with multiple branches/properties.
• Rooms, facilities, services, and amenities may differ depending on the selected branch/property.
• Guests are responsible for selecting the correct location before completing their booking.

Facilities and Amenities Policy:

• Use of facilities such as Wi-Fi, parking, restaurant, gym, spa, pool, meeting rooms, or other amenities may depend on availability at the selected branch/property.
• Some amenities or extra services may attract additional charges.
• LuxeStay Hotel reserves the right to temporarily close or limit access to facilities for maintenance, safety, or operational reasons.