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Please read these terms and conditions carefully before making a booking with LuxeStay Hotel. By completing a reservation, you agree to the booking, payment, cancellation, and guest policies outlined below.

Booking and Payment:

All bookings are subject to room availability at the selected LuxeStay Hotel branch/property.
Your booking will only be confirmed once the required payment has been successfully received and verified.
Online payments are processed securely through PayFast or any other approved payment method made available on the website.
Prices may include applicable taxes, service fees, or convenience fees where shown during the booking process.

Cancellation Policy:

Free cancellation may be allowed up to 48 hours before arrival for standard bookings, unless stated otherwise.
Bookings made under a non-refundable rate, promotion, or special offer cannot be cancelled or refunded.
Cancellations made within 24 hours of arrival may incur a cancellation fee equal to one night's stay.
No-shows may be charged the full booking amount or the applicable cancellation fee.

Changes to Bookings:

Requests to change reservation dates, room type, guest numbers, or selected branch/property are subject to availability.
A booking change fee of R200 may apply where changes are requested after confirmation.
If the new booking date or room type has a higher rate, the guest will be responsible for paying the difference.
LuxeStay Hotel reserves the right to decline changes that cannot be accommodated.

Check-in and Check-out:

Guests must present a valid government-issued ID or passport at check-in.
Early check-in and late check-out are subject to availability and may attract additional charges.
The main guest responsible for the booking must be present at check-in unless prior arrangements have been made.

Guest Responsibility:

Guests are responsible for providing accurate booking and contact information.
The maximum room occupancy must not be exceeded unless approved by LuxeStay Hotel.
Guests are responsible for any damage, loss, or additional charges caused during their stay.
Smoking is not allowed in guest rooms unless a designated smoking area is provided.
Guests must respect hotel property, staff, other guests, and the rules of the selected branch/property.

Children and Extra Guests:

Children are welcome, but age and occupancy rules may apply depending on the selected room type.
Extra guests, extra beds, or additional services may attract extra charges and must be confirmed by the hotel.

Hotel Branches and Properties:

LuxeStay Hotel operates as one hotel brand with multiple branches/properties.
Facilities, room types, services, and amenities may differ depending on the selected branch/property.
Guests are responsible for confirming that they have selected the correct branch/property before completing payment.

Privacy and Security:

Guest information is used only for booking, payment, communication, and service-related purposes.
Payment details are processed through secure third-party payment providers and are not stored directly by LuxeStay Hotel.

Right of Admission:

LuxeStay Hotel reserves the right of admission and may refuse service where guests do not comply with hotel rules or legal requirements.
Management reserves the right to update these terms and conditions when necessary.