Legal Notice

Website Terms of Use:

• The content on this website is provided for general information, hotel booking, and guest service purposes.
• LuxeStay Hotel reserves the right to update, change, or remove website content, prices, room details, availability, facilities, services, and policies without prior notice.
• While we aim to keep information accurate and up to date, errors or omissions may occur. Guests are encouraged to confirm important booking details before completing payment.
• Your use of this website and online booking platform is at your own discretion. It is your responsibility to ensure that the selected branch/property, room type, dates, guest details, and services meet your requirements before confirming a booking.

Hotel Brand and Branches:

• LuxeStay Hotel operates as one hotel brand with multiple branches/properties.
• Facilities, amenities, room types, services, pricing, and availability may differ depending on the selected branch/property.
• Guests are responsible for selecting the correct LuxeStay Hotel branch/property before completing a reservation.

Bookings and Payments:

• All bookings are subject to availability and confirmation by LuxeStay Hotel.
• A booking is only confirmed once the required payment has been successfully received and verified.
• Online payments are processed through approved third-party payment providers such as PayFast, where available.
• LuxeStay Hotel is not responsible for delays, interruptions, or errors caused by third-party payment providers, banks, internet service providers, or external systems beyond our control.

Intellectual Property:

• This website may contain content owned by or licensed to LuxeStay Hotel, including text, images, logos, layouts, graphics, branding, and design elements.
• You may not copy, reproduce, distribute, modify, or use any website content for commercial purposes without written permission from LuxeStay Hotel.
• All trademarks, logos, and brand names displayed on this website remain the property of their respective owners.

Privacy and Personal Information:

• LuxeStay Hotel respects your privacy and is committed to handling guest information responsibly.
• Personal information collected through this website may be used for reservations, payment processing, guest communication, customer support, and service delivery.
• Payment information is processed securely through approved third-party payment providers and is not stored directly by LuxeStay Hotel.
• Guests should review our Privacy Policy for more information on how personal information is collected, used, and protected.

External Links and Third-Party Services:

• This website may include links or integrations with third-party platforms, including payment gateways, maps, analytics tools, or communication services.
• LuxeStay Hotel is not responsible for the content, availability, privacy practices, or actions of third-party websites or service providers.
• Guests should review the terms and privacy policies of any third-party service they use through this website.

Limitation of Liability:

• LuxeStay Hotel will not be liable for losses, damages, delays, or inconvenience caused by incorrect information submitted by guests during the booking process.
• LuxeStay Hotel will not be liable for website downtime, technical issues, payment gateway delays, system errors, or interruptions caused by events outside our reasonable control.
• Nothing in this notice limits any rights that guests may have under applicable South African consumer protection laws.

Changes to This Legal Notice:

• LuxeStay Hotel may update this legal notice from time to time to reflect business, operational, legal, or website changes.
• Continued use of the website after updates means you accept the revised notice.